Idemitsu is committed to providing you with the best possible customer service experience. Idemitsu is bound by the Privacy Act 1988 (Crh), which sets out a number of principles concerning the privacy of individuals.
We respect the privacy of the personal information you may provide to us. The way we manage your personal information is governed by the Privacy Act 1988 (Cth) (Privacy Act) and the Australian Privacy Principles (APPs) established under the Privacy Act.
2. Collecting personal information
2.1 What kinds of personal information do we collect?
The kinds of personal information we may collect include but are not limited to:
- your name (current and former (if any)) and date of birth;
- your personal and business contact details (including your address, landline or mobile telephone numbers, fax number and e-mail address);
- your employment details (including your company name, job title and business sector);
- banking and tax details (including your tax file number and ABN if applicable);
- personal information provided when you commence a business relationship with us;
- contact and identification details of any third party whom you have authorised to negotiate or provide your personal information on your behalf (including any agents or attorneys appointed by you under a power of attorney);
- any correspondence between you and us; and
- any other personal information provided to us when you make an inquiry, request information, correspond with us or lodge a complaint.
2.2 How do we collect personal information?
Where possible, we always try to collect personal information directly from you, for example when you:
- request information or contact us through our website, by telephone or in writing (including emailing us);
- provide to us your contact details, business card or documents containing your personal information (such as contracts or public records); or
- meet with us in person.
We may also obtain your personal information from third parties we deal with, such as:
- our related bodies corporate;
- our shareholders;
- our joint venture partners;
- government and law enforcement agencies;
- our professional advisers;
- our contracted service providers; and
- any other organisation with whom we do business.
Where we collect personal information from third parties you refer to us, we will assume and you will ensure that you have made that third party aware of the referral and the purposes of collection, use and disclosure of the relevant personal information
2.3 Dealing with us anonymously
For certain transactions, you have the option of dealing with us anonymously or by using a pseudonym (for example, if you contact us asking for general information about us or our website). However, it is generally not possible for us to enter into a business relationship or carry out commercial transactions with you without first collecting your personal information.
3. Why do we collect, hold, use and disclose your personal information?
We collect, use and disclose your personal information to perform our functions and activities, carry out our operations and to otherwise enable us to provide the services, products and information you request. In particular, we may collect, use and disclose your personal information for the purposes of:
- for landowners with whom we don’t have a business relationship – to decide whether or not to enter into a business relationship with you;
- maintaining and administering your business or other relationship with us (for example, updating and maintaining our records);
- communicating with you during the course of your business or other relationship with us;
- any other purpose which relates to or arises out of requests made by you;
- if you lodge a complaint with us – processing and responding to your complaint;
- doing anything which you authorise or consent to us doing; or
- taking any action we are required or authorised by law to take.
If you do not provide us with your personal information, it may not be possible for us to carry out the above functions and activities.
4. Disclosing your personal information
4.1 Who we may disclose your personal information to
We may disclose your personal information to:
- our related bodies corporate;
- our shareholders;
- our joint venture partners;
- our business partners and service providers (such as contractors who provide website, IT, marketing, administration and other services to support us);
- suppliers we engage for data processing and other administrative and support functions;
- our professional advisers (for example, our insurers, auditors, lawyers, accountants and consultants);
- your authorised agents or attorneys;
- financial institutions (for payment processing);
- any entity to whom we are required or authorised by law to disclose your personal information (for example, the Australian Taxation Office, law enforcement agencies and government and regulatory authorities); and
- with your consent (express or implied) – other entities.
The above entities may in turn disclose your personal information to other entities as described in their respective privacy policies or notices.
5. Dealing with Idemitsu online
When you visit our websites, we and/or our contractors may collect certain information about your visit. Examples of such information may include:
Site visit information – we collect general information about your visit to the Idemitsu website. The information we collect is not used to personally identify you, but instead may include your server address, the date and time of your visit, the pages you accessed and the type of internet browser you use. This information is aggregated and used for the purposes of system administration, and to prepare statistics on the use of our website.
6. Data storage, retention, security and location of your personal information
We will take reasonable steps to protect your personal information from loss, misuse, unauthorised access, modification or disclosure. We may store your personal information in different forms, including in hardcopy and electronic form. We have implemented policies, procedures and systems to keep your personal information secure.
We may be required by law to retain certain information for a set period of time. Once this period of time expires, or we no longer need to hold your personal information, we will take reasonable steps to destroy, delete or de-identify your personal information in a secure manner.
7. Overseas disclosure of personal information
We may disclose your personal information to our related bodies corporate and our shareholders which may be located in overseas countries, including Japan.
Where we disclose your personal information to an entity located overseas, we will take reasonable steps to ensure that the overseas recipient of your personal information handles your personal information in accordance with the Privacy Act.
8. Access and correction
To effectively conduct business with you, it is important that the personal information we hold about you is complete, accurate and current. At any time while we hold your personal information, we may ask you to tell us of changes to your personal information.
You can request us to update or correct your personal information if you believe that the personal information we hold about you is inaccurate, out-of-date, incomplete, irrelevant or misleading or otherwise needs to be corrected or updated. Our contact details are provided below. We will respond to a request to correct your personal information within a reasonable period after the request is made.
If we refuse to correct your personal information, you may request that we associate with the information a statement that the information is inaccurate, out-of-date, incomplete, irrelevant or misleading.
You can also request access to the personal information we hold about you by contacting us using our details provided below. We will respond to a request for access within a reasonable period after the request is made, either by giving you access to the personal information requested, or by notifying you of our refusal to give access.
We will not charge you an application fee for making a request to access the personal information we hold about you or for making any corrections to your personal information.
However, we may charge a reasonable fee to cover our costs of providing you with access to your personal information, for example, if you make multiple requests for information, where your request relates to a large volume of information, or we incur third party costs in providing you with access.
We may request to verify your identity before responding to any request.
If we decide not to provide you with access to or correct your personal information, we will give you reasons for our decision.
9. Lodging a complaint
If you have a complaint about our handling of your personal information (including our handling of any requests to correct or access your personal information), please contact us at the contact details below.
Please note that we may ask you to lodge your complaint in writing.
We will acknowledge receipt of your complaint as soon as possible after receiving your complaint in writing. We will investigate your complaint and provide you with a response within a reasonable timeframe.
If you are not satisfied with how your complaint is handled by us, then you can lodge a formal complaint with the Office of the Australian Information Commissioner at:
Telephone: 1300 363 992 (if calling from outside Australia including Norfolk Island please call: +61 2 9284 9749)
National Relay Service:
TTY users phone 133 677 then ask for 1300 363 992
Speak and Listen users phone 1300 555 727 then ask for 1300 363 992
Internet relay users connect to the National Relay Service then ask for 1300 363 992
Post: Office of the Australian Information Commissioner, GPO Box 5218, SYDNEY NSW 2001
Fax: +61 2 9284 9666
10. Contacting Us
- by post at: Idemitsu Australia Resources Pty Ltd, GPO Box 1127, Brisbane QLD 4001
- by email: through the ‘Contact Us’ page on our website idemitsu.com.au
- by phone: 07 3222 5600
11. Changes to this Policy.